Contact the team
Email support@2fois.com for app access, bug reports, reward issues, or privacy requests.
If your question is about a specific merchant reward, include the merchant name, your device type, and a short description of what happened.
Need help with scanning, rewards, or merchant setup?
This page gives App Store reviewers and users a direct way to reach the 2 fois team for account, privacy, or product help.
Common issues
- Can’t scan a QR code: check camera permission and try again in good light.
- Location check fails: enable location services and allow foreground access.
- Reward not visible: refresh the wallet or sign out and back in.
- Merchant setup or dashboard issues: include the merchant name and merchant ID if you have it.
Frequently asked questions
How do I get help with 2 fois?
Email support@2fois.com or message us on WhatsApp. Include your device type and a short description of the issue. We reply in English, French or Arabic.
Why won’t a QR code scan?
Check that the app has camera permission and try again in good light. If it still fails, make sure you’re using the latest version of the app.
Why does the location check fail?
Enable location services for 2 fois and allow foreground access. A visit is verified by GPS within 50 metres of the merchant, so location must be on when you scan.
My reward isn’t showing — what do I do?
Open the Wallet tab and pull to refresh, or sign out and back in. Rewards are valid for 90 days from the date earned.
I’m a merchant and need help with setup or my dashboard.
Message us on WhatsApp with your business name. Setup takes about 5 minutes: we generate your QR code and you print it for your counter. No hardware or POS change is needed.
How much does 2 fois cost for merchants?
Free for your first 3 months, then one flat monthly plan from $19/month. No hardware, no contract. See the pricing page for details.
For App Store review
This support page is public, stable, and intended to be used as the app’s support URL during review and after launch.